Frequently Asked Questions (FAQ)

WHAT IS THE PROCEDURE OF CLAIMING LOST ITEMS?

On our web site there is a page with form to be filled with your name,last name,category of the lost item and its description, your email address, location where the item was lost.
After submitting a form you will be given your lost item number and you will receive email with login instructions.

WHAT IS LOST ITEM NUMBER?

It is a unique number given by our web site which enables lost item to be identified and referenced in our system.

EXPLAIN ME THE PROCESS OF FINDING LOST ITEMS?

Once when your claim is submited online it is immediately posted in our airport lost and found system.

HOW TO INCREASE THE POSSIBILITY OF FINDING MY LOST ITEM?

Chances to find your lost item may be increased by uploading photos and providing as much identifiable details as possible. Additional information about your lost item can be afterwards provided by editing your lost item.

WHEN ITEM IS FOUND HOW CAN I GET IT?

After the item is located through our system (we have numerous procedures to be ensured that found item is exactly the one you lost), you will be connected with the person who found it.